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Board » Technical Support » AL53_SSIta - cannot access SOL Forums - Help Please.

Posted by
RainbowChaser


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2009-06-14 09:44:50
2012-10-01 17:16:05 - AL53_SSIta - cannot access SOL Forums - Help Please.
hmm and Jeroen - the following is an exchange of messages in Chiloe SailTalk Chatroom. I cannot find a reason why AL53 SSIta cannot post in the Forum so I said I would post a thread here.

Help please.

QUOTE
AL53 SSIta 30 September 17:10 A.R. Good evening, I ask for help regularly logged in with Crome or IE I regularly receive erore when I try to login into the Forum. Do you have any special settings to tell me?? Thank you. ALBERTO M.

RainbowChaser 7:59 AL53 - just saw your comment - what is the error you get? Once logged in you should be fine to post in Forums etc...

AL53 SSIta 10:56 Thanks for the 'attention! NO .. unfortunately after clicking "forum" the program returns an error (undefined): The server returned an error. If this problem persists please contact the administrators. I can access

AL53 SSIta 10:58 signed in, but so ;I can not write or interact!!Credo ci sia un eroore di collegamento con il database !!!! grazie

RainbowChaser 17:9 AL53 - try this url: http://www.sailonline.org/board/ what happens then?
RainbowChaser 17:10 I have checked the database and you have full user "chat" rights.. I can't see a problem. BUT.. I don't have full server access... I will post this as a question in teh tech forum as yuo appear not to be able to!
UNQUOTE

Hope you can figure out why there's a snag here!

Thanks.
Posted by
Jeroen


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2007-08-15 09:17:47
2012-10-01 19:10:08 - Re: AL53_SSIta - cannot access SOL Forums - Help Please.
Hi AL53 SSIta

What happens when you use a different browser, do you have the same problem?
It looks like you use Chrome and IE.
Did you try to sign out and back in again when this problem occurs?

What connection do you use, broadband or mobile access.

Hope this helps a bit, so far questions only ;)
I am a ex-admin of SOL who joins in from time to time.
Posted by
Dana1


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2012-09-26 17:33:43
2012-10-02 15:44:02 - Re: AL53_SSIta - cannot access SOL Forums - Help Please.
I have a similar, but different problem. I can't log onto SOL regularly.

Just before I could not log on to SOL on my normal laptop using IE. Tried it on a different laptop and it worked. Now tried on my regular laptop again using Chrome instead of IE and it worked.
Posted by
RainbowChaser


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Registered at
2009-06-14 09:44:50
2012-10-03 15:06:47 - Re: AL53_SSIta - cannot access SOL Forums - Help Please.
RESOLUTION OF AL53's problem by hmm:

QUOTE
Hello all, together with Alberto's help I was able to fix this problem.

If you're interested in the technical reason then here is the explanation but if not, you're just fine knowing that thank's to Alberto I was able to fix this.


The cause seemed to be that the sphene module (third party library we use for forum) keeps track of the last visit for the user to each forum and for some reason for AL53 SSita this was stored two times in the SYC-forum.

UNQUOTE
Posted by
RainbowChaser


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Registered at
2009-06-14 09:44:50
2012-10-03 15:09:56 - Re: AL53_SSIta - cannot access SOL Forums - Help Please.
Dana1 - sorry can't explain your problem at all. I do know that some SOLers empty their browser cache very regularly but whether that is preference or necessity I don't know. If you have a slow ISP/connection that can cause hiccups, but usually only at the race-screen loading stage.

Some SOLers swear by Chrome, others by IE or FF... personally, I use Chrome as I think it loads quicker but... again it seems to be a preference thing.

:-)
Posted by
A2


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2009-10-26 00:39:42
2012-10-03 21:27:15 - Re: AL53_SSIta - cannot access SOL Forums - Help Please.
Log out

Remove all SOL cookies

Log back In
None so blind
Posted by
Dana1


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Registered at
2012-09-26 17:33:43
2012-10-05 16:00:44 - Re: AL53_SSIta - cannot access SOL Forums - Help Please.
Hi,

The idea of removing all SOL cookies would probably work given the fact that IE worked on an other computer. However, I guess I'm not able to find all the SOL cookies, as it still does not work. But, no worries. I will stick to Chrome.

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