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Board » Technical Support » REPORTING TECHNICAL ISSUES

I am having serious problems with the Santa Monica race it that the messages posted will not clear so I am unable to steer my ship or in fact do anything.
However this does highlight a problem that there is no (appears) way to report a technical fault to be looked at quickly and reported back.
This is the second problem recently and it is destroying my enjoyment of SOL - I'm not prepared to spend hours racing just to be told that because someone has been disadvantaged teh race ius scrubbed, yet never seems to happen when I havea problem
I am sorry you are/were having steering problems and some display issues. It is always useful to try and determine if the problem is local or a more general one, and this is what I do:

1. Clear all caches (browser, Flash, DNS)
2. Check that the latest version of Flash is running
3. Run a cleaner such as CCleaner
4. Reboot

If the problem persists, then this might suggest it is a Sailonline problem, rather than an individual one, and the way of obtaining a pretty speedy response is by emailing admin@sailonline.org and we'll always respond as rapidly and usefully as possible.

:-)
Thanks for your help. I have done the steps you suggested but to no avail. The problem is only on the 1 race, the Lisbon & timed race both operate normally.
That said this race does work ok on my laptop - the only difference is the laptop is Win7 32 bit & the PC is Wn7 64 bit - not sure if that is a factor?
Rgds RTW99
having been away I have tried this evening and the race is now operating correctly. Can you please advise me what was done and was I the only person to have been affected?
Nothing was done by Sailonline ... sorry, that is not a particularly helpful response for you, as something clearly was amiss, but no-one else reported any issues during this race.

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Pantaenius Shetland Race 2022 - Leg 2
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Race #1581
INFO from brainaid.de
First 40.7 Particulars
WX Updates:
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RANKING: SYC - SHE
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Race #1584
INFOby brainaid.de
RC 44 PARTICULARS
NAM_AWIP WX Updates:
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RACE CLOSE: Wednesday,
29 June at 2300 UTC
Race starts: Jun 25th 18:00 Registration Open!

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Pantaenius Shetland Race 2022 - Leg 1
Welcome back to outer Korsfjorden, Norway, for the first leg of two in
Pantaenius Shetland Race 2022 from Norway to Shetland. Sailonline is extremely excited to be buddying-up for this amazing series which is a classic that Sailonline has had the honour of presenting to its community for some years now. We will be competing in our ever so exciting First 40.7’s which will in no doubt cater for some exciting racing. We look forward to seeing you at the start line!
Race #1580
INFO from brainaid.de
First 40.7 Particulars
WX Updates:
0430 / 1030 / 1630 / 2230
RANKING: SYC - SHE
Race starts: Jun 22nd 08:00 Registration Closed

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The 635-mile biennial Newport Bermuda Race is one of the oldest regularly scheduled ocean races, and with the Fastnet Race and the Sydney to Hobart Race, it is one of the three great classic races of the yachting world. Founded in 1906, this the 52nd running of the Bermuda Race can also be participated in online.
Entries are invited for one of the four divisions:
Double-Handed Division:
Jeanneau Sun Fast 3300
St. David's Lighthouse Division:
First 44.7 Asymmetric
Gibbs Hill Lighthouse Division:
Reichel Pugh 64
Finisterre Division:
Delphia 47
Details for each yacht are available in the ‘Particulars’ links below and be sure to register your online choice on the Bermuda Race Online link – there are some fine prizes to be won.
As in real life, you can only sail one boat in one division, so choose your virtual yacht carefully, and because of the unusual (for SOL) 4-division nature of the event, please note results will not count towards ANY Sailonline Rankings.
Race #1568
INFOby brainaid.de
Sun Fast 3300 PARTICULARS
First 44.7 A PARTICULARS
RP 64 PARTICULARS
Delphia 47 PARTICULARS
WX Updates:
0430 / 1030 / 1630 / 2230
Ranking: None
Sponsors:

RACE CLOSE: Saturday,
July 2 at 2300 UTC.
Race starts: Jun 17th 17:00 Registration Closed
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Geraldton to Cape Town 2022
A race in the Southern Indian Ocean is always entertaining, especially in a Riptide 50. Traditionally the course would be West to East, to take advantage of the prevailing winds, but this time the SRC is challenging us to an E-W course, from Geraldton in Western Australia to Cape Town in South Africa. A brief 4800nm!
PRIZE: SMPF
Race #1575
INFO by brainaid.de
Riptide 50 PARTICULARS
WX Updates:
0430 / 1030 / 1630 / 2230
Ranking:
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Race starts: Jun 12th 05:00 Registration Closed

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